Transformative Measurement
Program activity metrics might tell us how many people have come through our doors or participated in our services, but not necessarily how deeply lives have been transformed and in what ways. Similarly, money metrics might tell us if our fundraising strategies are effective but not necessarily whether people prefer our programs or services over others.
The social sector as a whole has taken its eye off the ball and settled for measures of busy-ness and bustle instead of durable transformation. This is why, despite more funding and philanthropic investment over the past 50 years on every imaginable issue, poverty indicators remain utterly unchanged.
So, how can you begin to measure transformation?
This shift upsets traditional power dynamics and helps us center customer satisfaction as a desired outcome. Then we need to adjust our measurement and evaluation processes to center customer insights.
Effective measurement is a strategic imperative that you can start implementing today. Every organization’s path to integrating measurement practices depends on its unique team and customers.
Our robust customer insights survey incorporates multiple dimensions of client experience, personal transformation, and flourishing to meaningfully measure nonprofit success.
We have tested this survey with over 8,500 participants from our Catalyst Program and over 30,000 respondents from national survey panels, leading Stand Together Foundation to have the largest privately-funded survey of its nature.
If you choose to engage Stand Together Foundation on measurement, we will support you as a valued partner, integrating this customer-focused approach into your regular feedback processes.
By collecting feedback directly from our customers and using it to refine our services and define our impact, we can set an example and lead the change we need to see.
